Basic Chat with MAX Agent

This page show the chat solution which directs to a specific agent

CXone Agent (CXA) is NICE CXone's native next-generation agent client built on a Core Component Framework (CCF) that will ultimately replace MAX. 

CXA is friendly suite-centric experience for Agents that empowers them to delight customers with well-informed, efficient, robust transactions for all the most popular channels.

The CXone Agent has different iterations that customers can use based on their preference of how they would like the users to access the CXone Agent. All iterations use the Core Component Framework (CCF) which means all iterations have the same features and functionality. The different iterations are:

• CXone Agent (CXA) - CXone Agent is the native next-generation agent client using a direct URL to provide a suite-centric experience for voice and DFO digital channels.
• CXone Agent Integrated (CXAI) - Browser extension version of the CXone Agent that that can be integrated with various CRM applications using workflows for search, retrieve and create capabilities.
• CXone Agent Embedded (CXAE) - Embedded version of the CXone Agent within specific CRM applications giving the agent a seamless, unified experience within a common interface integrated with various CRM applications using workflows for search, retrieve and create capabilities.
• CXone Agent for Progressive Web App (CXA-PWA) - CXone Agent can be downloaded as a Progressive Web App that allows the CXone Agent to be added to the taskbar as well as used for Mobile devices. 
• CXone Agent for Teams (CXA-Teams) - CXone Agent embedded within the Microsoft Teams application. 

Release guides are written from the perspective of the Product Area, not the software product; that is, they are based on the technical product and not on the end product as the customer buys it. For example, a release guide may include features that the customer actually (or additionally) sees in another software product. It also means that a feature may include things that need to be configured in another product. The feature summary will detail where the customer sees the feature, and you should also refer to that product’s guide for a complete customer view of new features.