IWYZE Insurance
iWYZE (or Old Mutual iWYZE) is the “wise insurance choice,” offering efficient, affordable, and digitally streamlined insurance for South Africans. It provides coverage for car, home, life, and business-related needs, backed by Old Mutual’s extensive insurance experience (over 179 years). The digital-first approach allows customers to get quotes and purchase policies in under two minutes.
Products
a. Car Insurance
- Options include Third Party, Third Party, Fire & Theft, and Comprehensive coverage.
- Built-in benefits: roadside assistance, emergency accommodation (if stranded >100 km from home), vehicle keys/locks compensation, and road & home emergency services available 24/7/365.
- Value-added options: Cash Back Bonus (10% of premiums refunded after 3 claim-free years), bundle-and-save discounts, car hire, and credit shortfall cover (optional).
- Additional covers: Tyre & Rim Cover, Scratch & Dent Cover – to maintain your car’s condition beyond standard insurance.
b. Home Insurance
- Offers Buildings Insurance (structure) and Household Contents Insurance (personal belongings).
- Benefits include: protection against theft, fire, natural disasters, water damage, loss from power outages, and guest/domestic employee property loss.
- Home Emergency Services: 24/7 assistance for locksmith, plumber, electrician, glazier, tree feller, or security needs—up to R2,000 or two incidents per year.
c. Life Insurance & Funeral Plans
- Life Insurance: Pure life cover, delivers a tax-free lump sum between R250,000 and R3 million upon death or terminal illness.
- Standard extras: Terminal Illness Benefit, Guaranteed Assurability (increase cover by up to 25% for life events), free nationwide HIV testing, no full medicals, unlimited beneficiaries, no premium increases for first 23 months (then 5% annually).
- Funeral Plans: Cover up to R70,000 per insured person and up to R50,000 per parent/parent-in-law (optional).
- Plan options: Individual, Single Adult Family, Family Funeral Plan, plus optional parents/parents-in-law up to four adults under 84 years.
- Extras: Money-back guarantee if death occurs from non-accidental causes within waiting period; no medical tests required; paperless application.
- Eligibility: Applicants must be aged 18-59, and permanent residents of South Africa with valid IDs.
d. “More” – Business Insurance & Legal Cover
- Tailored for sole proprietors or established small businesses like caterers, plumbers, etc.
- Products include Business Insurance and Legal Cover—offering legal representation when needed.
- Emphasis on flexible, affordable, low-paperwork options and “quick and easy claims process”.
Online Quoting Functions
- Quoting and purchase is designed to be fully digital and speedy, often taking less than 2 minutes.
- Life insurance quotes: under 60 seconds, whole process (quote to policy in inbox) within 12 minutes.
- Funeral plans: online or phone application, quick and paperless.
- Self-service features via the “wyze HUB App”: vehicle self-inspection, document downloads, claim tracking, OTP login, emergency requests, personal inbox.
Support Channels
iWYZE offers multiple support options:
- Phone: Call 0860 93 94 93 or request a callback.
- WhatsApp Chat available.
- HELP messages via web interface.
- Mobile App (wyze HUB): in-app support for claims tracking, emergency assistance, messaging, self-service options.
- Product Documents: centralized repository with policy documents for Car, Home, Life, and More.
General Claims Process & Methods
- iWYZE emphasizes easy, efficient claims.
- They claim to pay out R2 million in claims daily and process 100% of valid claims .
- Funeral claims: approved claims paid within 24 hours, provided documentation is in order.
- Home contents claims: if insured for correct replacement value, settled within two days.
- Offers an online First Notification of Loss (FNOL) to track claims digitally.
First Notification of Loss (FNOL)
- iWYZE encourages customers to report claims as soon as possible—this can be done online, via phone, email, SMS, or through the wyzeHUB app. Once received, an iWYZE consultant registers your claim and assigns a reference number
- FNOL effectively lets you track your claim digitally, offering transparency throughout the process .
Claim Submission Methods
- Online via wyzeHUB: Submit and manage your claim directly through the app or portal
- By Phone: Call 0860 93 94 93 (Mon–Fri 08:00–18:00, Sat 08:00–12:00) for any claim type
- Email: Send documentation to specific email addresses based on claim type (e.g., funeralclaims@ )
- Postal Mail: Physical claim submissions—especially for funeral claims—can be sent to PO Box address in Johannesburg .
- SMS: For car claims, SMS “CLAIM” to 33771
- Request a Call-back: Fill in a form on the website to have iWYZE call you back to register the claim
Required Information
When registering a claim, have the following ready:
- Your iWYZE policy number
- ID number (policyholder or beneficiary)
- SAPS case number, if applicable (especially for car or business claims)
- Any other relevant documents and details specific to the incident
Claims by Insurance Type
Funeral Claims
- Report the Death at Home Affairs (if the executor hasn’t already).
- Gather Required Documents:
- Completed funeral claim form
- Certified copies of IDs (beneficiary, claimant, deceased)
- Death certificate, DHA 1663 (Notice of Death), DHA 14 (Burial Order)
- Consent letter from iWYZE
- Police report for unnatural deaths .
- Register the Claim via:
- Submit Documents via email, portal, or post .
- Quick Payout: iWYZE aims to settle valid funeral claims within 24 hours—provided documentation is in order .
Car & Home Claims
- Car Claims:
- In case of accident, follow the six-step guide: stay calm, secure the scene, call police (if needed), use iWYZE’s roadside emergency service (via 0860 93 94 93) for towing to approved panel beaters
- Collect witness details, photos, SAPS case number, and vehicle information
- Submit claims via online, phone, email, or SMS (“CLAIM” to 33771)
- Home Claims:
- Coverage exists for both Buildings and Household Contents—they must be claimed separately depending on what’s damaged.
- Report the claim via phone, email, or online.
- If properly insured for replacement value, claims may be settled within 2 days
Life Claims
- Beneficiaries must call iWYZE, providing details of the event and policy. iWYZE will guide the process from there
Business & Public Liability Claims
- Similar process: report promptly to your consultant, document the event, submit for evaluation, and iWYZE informs you whether the claim is covered by your policy
Summary Table
|
Claims Type |
How to Lodge |
Key Steps / Info |
Speed / Notes |
|---|---|---|---|
|
Funeral |
Phone, wyzeHUB, email, post |
Gather DHA docs, IDs, consent letter, etc. |
Claim paid within 24 hours if valid iwyze.co.za |
|
Car |
Phone, online, email, SMS |
Secure scene, gather evidence/SAPS, use emergency service |
Quick FNOL, service provider contacts you iwyze.co.za |
|
Home (Buildings & Contents) |
Phone, online, email |
Provide PO document details, incident info |
2-day settlement possible if correctly insured iwyze.co.za+1 |
|
Life |
Phone call, guided questions |
Provide full event context and policy details |
Consultant assists throughout iwyze.co.za+1 |
|
Business / Liability |
Notify consultant, submit event documentation |
Context, records, policy review |
Evaluated per policy terms iwyze.co.za |
|
Escalation |
Written complaint → internal → Ombudsman/court |
Escalate if dispute unresolved |
Ombudsman: formal dispute resolution route iwyze.co.za |