Customer Support - Change PIN

CUSTOMER SUPPORT

 

Customer PIN change request

Step 1 : Request site number or customer name 

Step 2 : Confirm reason for change 

Step 3 : Step by Step

1. Press 9
2. Enter the user code you wish to change
3. Press the down arrow button until you reach “User Codes”
4. Press “#” to select
5. Use the down button to cycle through options, reach “Regular User Codes”
6. Press “#” to select
7. Screen will display User 000
8. Scroll with the down arrow button until you reach the user we are changing the code for.
9. Press “#” to select
10. Enter a new 4-digit code
11. Press “#”
12. We are finished entering the new code and must return to the main settings screen. Press star once to back up”*” and star “*” once more.
13. Use the down arrow to change the option until it says “Exit programming”
14. Press “#” to confirm

Test!

Test your code by arming your system.

1. Hit the away button
2. Enter your new code

If the system arms you have successfully completed your passcode change. Disarm after the test if necessary.