Self Service Bot - AndyBot
If you are an Anonymous Visitor you will be able to read these additional Instructions.
This page allows NICE to showcase functionality for Automated Bot responses
The NICE Bot can answer several questions, lookup data, request forms to be completed and serve as the first line support around the clock.
Elevation to a live agent can also be achieved through Chat
Lets take a tour
Here are some prebuilt Retail Bot scenarios:
- Where is my order?
- How do I place an order on the web?
- What are the turnaround times?
- Payment error
- When will I receive the refund?
- How to return?
- What's the meaning of Life? (Fun)
- Can I add insurance (travel)
- Live agent (Handover to Agent)
- Are you a bot? (Challenge)
Link to Bot Builder: https://help.nice-incontact.com/cont...botbuilder.htm
Here are some AI scenarios built with Autopilot Knowledge:
- I need more info on the oneMobile contract
- I need more info on Residential property manager’s responsibilities
- I need more info on echocardiographs
- I need more info on the OneAppliance Terms and Conditions of Delivery
- I need more info on the Jeep with a Hemi engine (Jeep Nut)
Link to Enlighten Autopilot Knowledge: https://help.nice-incontact.com/cont...tknowledge.htm