What if there is an error with a transaction on my account?

How do I file a dispute?

There are 3 ways to dispute an error with a transaction:

Use the app

To file a dispute in the Chime app, follow these steps:

1.   On the home screen, tap View Transactions and find the charge you want to dispute

2.   Tap Problem with this transaction? and enter the required information

You can check the status of your dispute in the app after you file it. Read more about that here.

Call us

For problems with an automated clearing house (ACH) transfer or Credit Builder transaction, please call us at 1-844-244-6363.

Email us

You can email support@chime.com, or contact us in the app. Just be sure to include the following:

• • • The amount and date of the transaction
    • Information about the merchant, including their name and address
    • The reason you dispute the transaction